Transparent Process, Measurable Quality
- We conduct an initial meeting and presentation to analyze your facility’s needs and introduce our company.
- After clarifying your expectations, we perform an on-site evaluation with a facility tour.
- We review previous service contracts and technical specifications before moving into the proposal preparation phase.
- We shape our offer using RFQ, RFI, and RFE forms and present it transparently.
- After the final proposal, the contract is signed by mutual agreement.
- Our contracts are performance-oriented; service quality KPIs are determined together and formalized.
- At the start of the service, we manage the adaptation process with centralized company support.
- Throughout the contract, we measure service quality with regular satisfaction surveys and implement improvement actions.
- Our goal is a long-term, sustainable partnership.
Quality and Performance Management
Based on a quality control program tailored to the specifics of your facility, we prepare maintenance schedules, instructions and procedures, workflows and task responsibilities, checklists, inspection forms, training documents, and training plans.
As part of our quality audit program, we include you our customers in customer satisfaction surveys and customer communication forms to assess our service quality and share the results with you.
FMS SERVİS GRUP delivers all its services in compliance with the ISO 9001:2015 Quality Management System, OHSAS 18001:2007 Occupational Health and Safety Management System, and ISO 14001:2004 Environmental Management System standards.
